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Frequently asked questions: The FAQ and Wiki page contains the answers to common and not-so-common questions, as well as tips for making the most of ViewRanger.

Getting started guide: If you are new to ViewRanger then read the Getting Started Guide.

Blog: We post product and support related news on the ViewRanger Blog.

Need help installing the trial software and maps? Try our Guide to Installing and Using the Free ViewRanger Trial.

Latest software: The ViewRanger software was updated to version 2.8.3 in February 2010. To download the trial together with sample maps please visit the trial download page. If you have purchased and activated ViewRanger then download the software from the software page.

S60 5th Edition Touch Screen Phones: ViewRanger supports the new Nokia 5800 Xpressmusic, N97, N97-mini, 5230 and 5530; Samsung i8910 HD; and Sony Ericsson Satio and Vivaz phones, which all have a touch screen. The touch screen page has details of the changes to ViewRanger to support touch screens.

Phone upgrade or replacement: Visit the changing phone section of the wiki for instructions on moving ViewRanger to your new phone.

User manual: The ViewRanger User Manual contains detailed instructions for using ViewRanger and is illustrated by many screen grabs. It is in PDF format and is 2.7MB is size.

If you have technical questions regarding the operation and usage of any of our products, or questions regarding the free trial version of ViewRanger, please contact our Technical Support:

Email: support at viewranger.com

Phone: 01223 421356 (from outside the UK dial +44 1223 421356)

Skype: viewranger

MSN instant messaging: ViewRangerAnswers@live.co.uk

At the weekend, on bank holidays and in the evening we recommend you use email to contact us as we regularly check and answer emails outside office hours.

If you contact ViewRanger technical support please follow this advice, so we can resolve your query as quickly as possible:

• Give as precise a description of the problem as possible
• Tell us which version of ViewRanger you are using and which maps are installed
• If you have seen a warning or error message, give the exact text of the message

ViewRanger supports the Nokia 5800 Xpressmusic, N97, N97-mini, 5230, 5235, 5530; Samsung i8910 HD; and Sony Ericsson Satio and Vivaz phones, which have a touch screen. For details of the changes in ViewRanger to support touch screens please see the touch screen page of the wiki.

ViewRanger supports the internal and assisted GPS included in many phones.

ViewRanger also supports external Bluetooth GPSs.

When you install ViewRanger you can activate it using Options > Activate. Or, if your prefer, obtain the license key from the activation page.

If you subsequently need a new license key please email support, providing your phone's IMEI number. This is a 15 digit number that you can see on ViewRanger's New license key panel or by dialling *#06#. If possible please also provide your ViewRanger serial number(s).

The Buddy Beacon enables you to send your position to the ViewRanger server and to allow other people to use a PIN to follow your position. Positions can be watched on the Buddy Beacon web page or within ViewRanger.

If your phone can read barcodes, scan and open this link to the software web page.