Frequently asked questions: The FAQ and Wiki page contains the answers to common and not-so-common questions, as well as tips for making the most of ViewRanger.

Getting started guide: If you are new to ViewRanger then read the new getting started guide.

Blog: We post product and support related news on the ViewRanger Blog.

Need help installing the trial software and maps? Try our guide to installing and using the free ViewRanger trial.

The ViewRanger software was updated to version 2.5.11 in July 2008. To download the trial together with sample maps please visit the trial download page. If you have purchased and activated ViewRanger then download the software from the software update page.

User manual: The ViewRanger User Manual contains detailed instructions for using ViewRanger and is illustrated by many screen grabs. It is in PDF format and is 2.2Mb is size.

If you have technical questions regarding the operation and usage of any of our products, or questions regarding the free trial version of ViewRanger, please contact our Technical Support:

Email: support at viewranger.com

Phone: 020 7193 7233

Skype: viewranger

At the weekend, on bank holidays and in the evening we recommend you use email to contact us as we regularly check and answer emails outside office hours.

If you contact ViewRanger technical support please follow this advice, so we can resolve your query as quickly as possible:

• Give as precise a description of the problem as possible
• Tell us which version of ViewRanger you are using and which maps are installed
• If you have seen a warning or error message, give the exact text of the message

ViewRanger supports the internal GPS in phones (such as the N95) that contain one. Assisted GPS is also supported when the phone provides it.

ViewRanger also supports external Bluetooth GPSs.

When you install ViewRanger you can activate it using Options > Activate. Or, if your prefer, obtain the license key from the activation page.

If you subsequently need a new license key please email support, providing your phone's IMEI number. This is a 15 digit number that you can see on ViewRanger's New license key panel or by dialling *#06#. If possible please also provide your ViewRanger serial number(s).

The Buddy Beacon enables you to send your position to the ViewRanger server and to allow other people to use a PIN to follow your position. Positions can be watched on the Buddy Beacon web page or within ViewRanger.