ViewRanger runs on the iPhone, iPad and on Symbian (Nokia) or Android based phones. It uses the internal GPS, and on Symbian can use a Bluetooth GPS. It supports both keypad based and touch screen based phones. Choose your phone type to read the relevant information:
Changing phone? It is free to move ViewRanger to a new phone or tablet, and you can use the maps on up to 4 devices at once. For details see here.
My.ViewRanger.Com is our community site, which also offers route planning and account management. Here is the general help page. If you have a question about using it, please see our top My.ViewRanger.Com questions and answers or the page about viewing premium maps in My.ViewRanger.
Technical Support
If you have technical questions regarding the operation and usage of any of our products, or questions regarding the free trial version of ViewRanger, please contact our Technical Support.
You can reach us:
- By email to support@viewranger.com
- By phone on 01223 421356 (+44 1223 421356 from outside the UK) - available 8:30am to 6:30pm Monday to Friday
- By Skype to viewranger
- By instant messaging to: ViewRangerAnswers@live.co.uk
At the weekend, holidays and in the evening we recommend you use email to contact us. We usually answer emails received before 11pm the same day, 7 days a week - if you don't get a reply please check your spam/junk folder.
If you contact ViewRanger technical support please follow this advice, so we can resolve your query as quickly as possible:
- Tell us which phone model you are using, or if you are using the web site include a link to the page
- Include your account email address
- Give as precise a description of the problem as possible
- Tell us which version of ViewRanger you are using, and which maps are installed
- If you have seen a warning or error message, give the exact text of the message
Online Help
Frequently asked questions: The FAQ and Wiki page contains the answers to common and not-so-common questions, as well as tips for making the most of ViewRanger.
Getting started guide: If you are new to ViewRanger then read the Getting Started Guide.
Blog: We post product and support related news on the ViewRanger Blog.
New phone? It is free to move ViewRanger to a new phone. For details see Android, iPhone/iPad or Symbian (Nokia).
Forgotten user name or password? Get a reminder of your account name.
Walking World Subscribers: If you are a Walking World subscriber, you can search for and download routes from within ViewRanger. See our Walking World setup page.
Activation and License Keys: When you install ViewRanger you can activate it in app using Options > Activate (home menu > Help > Activate in Android v4). Or, if your prefer, obtain the license key from the activation page. When you change phone, or add the maps to an extra phone, simply sign into your account again using Settings > Account > Account sign in, it will pick up the extra keys.
Activation of Unlimited Online Maps: When you purchase the USA or Canada Unlimited Online maps in app they are automatically activated and are ready to use from the Online Maps entry in the Organizer map list. If you purchase direct from our web site, you will be sent a serial number, which you need to activate. Here are the instructions for using Unlimited OpenMaps on the Android and iPhone.
Buddy Beacon: The Buddy Beacon enables you to send your position to the ViewRanger server and to allow other people to use a PIN to follow your position. Positions can be watched on the Buddy Beacon web page or within ViewRanger.