Support

ViewRanger runs on the iPhone, iPad and on Symbian (Nokia) or Android based phones. It uses the internal GPS, and on Symbian can use a Bluetooth GPS. It supports both keypad based and touch screen based phones. Choose your phone type to read the relevant information:

Changing phone? It is free to move ViewRanger to a new or second phone (except for a small charge when you first move to iPhone or iPad). For details see Android, iPhone/iPad or Symbian (Nokia).

My.ViewRanger.Com is our community site, which also offers route planning and account management. If you have a question about using it, please see our top My.ViewRanger.Com questions and answers or the page about viewing premium maps in My.ViewRanger. 

Technical Support

If you have technical questions regarding the operation and usage of any of our products, or questions regarding the free trial version of ViewRanger, please contact our Technical Support. Contact details are on the right.

At the weekend, holidays and in the evening we recommend you use email to contact us. We usually answer emails received before 11pm the same day, 7 days a week - if you don't get a reply please check your spam/junk folder.

If you contact ViewRanger technical support please follow this advice, so we can resolve your query as quickly as possible:

• Tell us which phone model you are using, or if you are using the web site include a link to the page
• Give as precise a description of the problem as possible
• Tell us which version of ViewRanger you are using, and which maps are installed
• If you have seen a warning or error message, give the exact text of the message
• If the problem concerns an online service tell us your user / login name, and your phone ID.

Online Help

Frequently asked questions: The FAQ and Wiki page contains the answers to common and not-so-common questions, as well as tips for making the most of ViewRanger.

Getting started guide: If you are new to ViewRanger then read the Getting Started Guide.

Blog: We post product and support related news on the ViewRanger Blog.

New phone? It is free to move ViewRanger to a new phone (except when you first move to iPhone or iPad). For details see Android, iPhone/iPad or Symbian (Nokia).

Forgotten user name or password? Get a reminder of your account name.

Walking World Subscribers: If you are a Walking World subscriber, you can search for and download routes from within ViewRanger. See our Walking World setup page.

Activation and License Keys: When you install ViewRanger you can activate it using Options > Activate. Or, if your prefer, obtain the license key from the activation page.
If you subsequently need a new license key please email support@viewranger.com, providing your phone's ID shown on ViewRanger's Enter license key panel. On Symbian and Android phones this is usually the IMEI number, which can also be obtained by dialling *#06#, and on the iPhone it is the UDID. Please include the email address you used when you first activated.
If you are transferring to the iPhone then please provide the phone's UDID. The wiki explains how to get the UDID.

Activation of Unlimited Online Maps: When you purchase the USA or Canada Unlimited Online maps in app they are automatically activated and are ready to use from the Online Maps entry in the Organizer map list.   If you purchase direct from our web site, you will be sent a serial number, which you need to activate.  Here are the instructions for using Unlimited OpenMaps on the Android and iPhone. 

Buddy Beacon: The Buddy Beacon enables you to send your position to the ViewRanger server and to allow other people to use a PIN to follow your position. Positions can be watched on the Buddy Beacon web page or within ViewRanger.